Tag Archives: offshoring

The Virus Warriors Ride Again

Back in January 2010, I wrote about the virus-warriors of Chennai — Microsoft’s Consumer Security Support team. Yesterday, I had occasion to call them again. They’re still awesome, though the phone access isn’t as good as last year. (And they’re … Continue reading

Posted in Communications, Doing Business in India, General, Infrastructure | Tagged , , , | 5 Comments

Virus-Warriors in Chennai

Oftentimes, Americans talking about outsourcing offshoring have stories of  clueless youngsters with incomprehensible accents. I’ll admit that I’ve encountered inefficiencies and poor training; my experience as a consumer hasn’t been all good. One airline managed to give me four mutually … Continue reading

Posted in Communications, Doing Business in India, General, Infrastructure | Tagged , , , , , | 7 Comments